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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) All cards may not be seated correctly.
B) Embedded Voicemail is not running properly.
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) You need to buy additional licenses

2. On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP Calls will be routed by the IP office NAT table.
B) SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.
C) SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D) SIP Calls will be routed by the IP office routing table.

3. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) Microsoft office Communicator
B) Lotus Notes
C) Lotus Messages
D) MS Outlook

4. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?

A) Yellow 2 meter interconnect cables
B) A Standard 19" Rack
C) An IP400 Rack Mounting Kit
D) An Uninterruptable Power Supply

5. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) System Monitor with ISDN L3 filter options enabled
B) SSA Snapshot
C) System Monitor with default filters
D) Debug Manager on DTE port

Solutions: