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Salesforce NP-Con-101 Exam Syllabus Topics:

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

Question 1

A nonprofit organization has white papers, case studies, and impact reports on its website. The organization wants to track website visitors who download those assets. Once tracked, the organization wants to pursue the visitor as a constituent. Which solution should be considered?

A. Community Cloud
B. Salesforce DMP
C. Pardot
D. Campaigns

Question 2

A nonprofit organization on NPSP needs to be able to track the high school a student attended and track the enrollment of the student at college.
How should the consultant recommend tracking this?

A. Turn on Field History Tracking for the Account lookup field on the Contact record, use the Account lookup to indicate where they are currently enrolled and change it as they move on.
B. Set up a Campaign for each high school and college and use Campaign Members to connect the Contact to the Campaign. Change the values in Campaign Member Status from Sent/Responded to Current/Former.
C. Install the Salesforce.org Higher Education Data Architecture (HEDA) managed package and use Affiliations.
D. Use NPSP Affiliations objects to connect the Contact to the Account for their high school and college, use the Status field there to indicate if they are currently enrolled or are former students there.

Question 3

The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP.
Which custom report type should the consultant use to create the report?

A. Contacts with or without Service Participants
B. Service Participants with or without Program Engagement
C. Contacts with or without Relationships
D. Program Engagements with or without Household Account

Question 4

What is a common cause of the NPSP upgrade failing when run in Production and there were no issues running it in the sandbox?

A. Not running the NPSP Health Check before trying to upgrade in production
B. Not changing the account model to the Household Account Model before trying to upgrade
C. Not having one or more of the packages in NPSP installed
D. Not having adequate test code coverage

Question 5

A large non-profit organization needs to keep track of a vast network of donors in NPSP. The donors have their own complex relationships, where they may be related to many different Accounts. Which Salesforce object does Saleforce.org recommend using to address this complexity?

A. Relationships
B. Contact (associated to Multiple Accounts)
C. Connections
D. Affiliations
E. Organization Accounts

Solutions: